TERMS OF SERVICE

 

URL: https://www.pirlanta.in/terms
(Last updated: 28 November 2025)

 

1. Introduction

These Terms of Service (“Terms”) govern your access to and use of the website www.pirlanta.in (“Website”) and the cybersecurity, data centre, cloud and network services, solutions and managed services provided by Pirlanta IT Solutions Private Limited (“Pirlanta”, “we”, “our”, “us”).

By (a) accessing or using the Website, or (b) engaging Pirlanta through a proposal, purchase order, work order, Statement of Work (“SOW”), Master Services Agreement (“MSA”) or any similar document (collectively, “Service Agreements”), you agree to be bound by these Terms.

If you do not agree to these Terms, you should not use our Website or services.

 

2. About Pirlanta

Pirlanta is an information technology services company providing services, Support, maintenance and professional services related to leading cybersecurity and infrastructure OEM solutions. We often deliver our services in partnership with OEMs and technology providers, whose separate license terms and policies may also apply to you.

 

3. Applicability & Legal Hierarchy

1. These Terms are general terms that apply to your use of our Website and, to the extent relevant, to our commercial relationship.
   
   
2. For paid services, the detailed rights and obligations will usually be set out in one or more Service Agreements (such as an SOW, proposal or MSA) agreed between you and Pirlanta.
   
   
3. If there is any conflict between:

• a signed Service Agreement, and
• these Terms or any information on the Website,The signed Service Agreement will prevail for that particular engagement.

 

4. Eligibility & Use of Website

1. By using the Website, you represent that you are legally competent to enter into a binding contract under applicable law.
2. If you access the Website on behalf of a company or other legal entity, you confirm that you have authority to bind that entity to these Terms.
3. You agree not to misuse the Website, attempt to gain unauthorised access, introduce malicious code, or disrupt other users’ access.

The content on the Website is for general information only and does not constitute legal, financial, security or technical advice. You should obtain independent professional advice before making decisions based on our content.

 

5. Scope of Services

The scope of services (for example: solution design, deployment, configuration, hardening, monitoring, incident response, managed SOC, AMC, training, etc.) will be defined in the relevant Service Agreement or SOW, including:

1. Deliverables and milestones
2. Service levels, if any (SLA)
3. Timelines and dependencies
4. OEM products to be supplied or implemented
5. Commercials and tax treatment

Unless explicitly stated, Website information (datasheets, blogs, case studies, etc.) does not itself create a contractual commitment.

 

6. Client Responsibilities

You (the “Client”) agree to:

1. Provide accurate information required to scope, design, deploy and support services.
2. Ensure necessary access (physical, network, remote, credentials, approvals) to your systems, locations and stakeholders so Pirlanta can perform its obligations.
3. Maintain your own backups and DR, unless backup or DR services are expressly included in the SOW.
4. Comply with OEM and third-party license terms, acceptable use policies and security guidelines for all products deployed or managed by Pirlanta.
5. Designate a point of contact for coordination, approvals and escalations.

Delays or failures caused by your failure to meet these responsibilities may affect timelines, SLAs and commercials.

 

7. Fees, Invoicing & Taxes

1. Fees, payment milestones and billing cycles will be defined in the relevant Service Agreement or SOW.
2. Unless stated otherwise, all fees are exclusive of applicable taxes, levies, duties and surcharges.
3. Invoices are payable within the credit period specified in the Service Agreement. Delays in payment may lead to suspension of services, withholding of deliverables or termination, as set out in the contract.
4. You are responsible for all bank charges, withholding taxes (if applicable) and statutory deductions, unless otherwise agreed in writing.

 

8. OEM & Third-Party Products

Pirlanta may recommend, resell, implement or manage third-party or OEM products (hardware, software, cloud services or subscriptions). For such products:

1. Your usage will be governed by the OEM’s or third party’s own license, support and refund terms, and not by Pirlanta’s policies.
2. Pirlanta does not provide any independent warranty on such products and is not responsible for defects in OEM products or OEM cloud platforms.
3. Support and resolution timelines may depend on the OEM’s response time, ticketing process and SLAs.

Where Pirlanta provides managed services on top of OEM tools, our responsibility is restricted to the scope defined in the relevant SOW.

 

9. Intellectual Property

1. Pre-existing IP
   

   • Each party retains all rights in its pre-existing intellectual property, including methodologies, frameworks, tools, templates, and proprietary know-how.

2. Deliverables
   

   • Ownership and licensing of deliverables (such as reports, runbooks, scripts, configurations, dashboards) will be as stated in the SOW.
   • Unless expressly transferred in writing, Pirlanta typically grants you a non-exclusive, non-transferable license to use deliverables for your internal business purposes only.
3. OEM IP
   
   • All rights in OEM software, platforms and documentation remain with the respective OEMs and are licensed to you as per their terms.

You agree not to copy, modify, reverse engineer, resell or create derivative works of Pirlanta’s or OEMs’ intellectual property except as permitted.

 

10. Confidentiality

Each party agrees to:

1. Use the other party’s confidential information only for the purpose of performing the engagement;
2. Protect such information with reasonable security measures;
3. Not disclose it to third parties except to employees, affiliates or subcontractors on a need-to-know basis who are bound by similar confidentiality obligations.

Standard exclusions apply (publicly known information, independently developed information, information received lawfully from a third party, or compelled disclosure under law with notice where legally permitted).

 

11. Data Protection & Security

1. Pirlanta will implement reasonable technical and organisational measures aligned with industry best practices to protect Client data that it processes under the engagement.
2. Detailed security responsibilities, data residency, log retention, and breach notification obligations (if any) will be described in the relevant Service Agreement, data processing annex or SLA.
3. Our Privacy Policy (available on the Website) explains how we handle personal data collected through the Website, contact forms and marketing activities; it forms part of these Terms by reference.

 

12. Service Levels, Maintenance & Suspension

1. Where service levels (uptime, response/resolution times, etc.) are offered, they will be defined in a separate Service Level Agreement (“SLA”) or SOW, including any service credits.
2. Pirlanta may perform planned maintenance, with prior notice where feasible, and may temporarily suspend services in the event of:
   
   • Security threats or suspected misuse
   • Non-payment beyond agreed credit period
   • Legal or regulatory requirements
   • Force majeure situations (as defined below)

Any suspension will, where practicable, be limited in duration and scope to what is reasonably necessary.

 

13. Warranties & Disclaimers

Except as expressly stated in a signed Service Agreement:

1. Pirlanta provides its services on a “as is” and “as available” basis.
2. We do not guarantee that any system will be 100% secure or free from vulnerabilities, attacks or incidents.
3. We do not guarantee uninterrupted or error-free operation of OEM products, networks, cloud platforms or internet connectivity.

To the maximum extent permitted by law, we disclaim all implied warranties, including any implied warranties of merchantability, fitness for a particular purpose and non-infringement.

 

14. Limitation of Liability

To the maximum extent permitted by applicable law:

• Pirlanta shall not be liable for:
  
  1. Loss of profits, revenue, data or business;
  2. Indirect, incidental, consequential, punitive or special damages;
  3. Losses arising from OEM product failures, internet/network failures or third-party acts.

Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.

 

15. Indemnity

You agree to indemnify and hold harmless Pirlanta, its directors, officers, employees and agents from any claims, damages, losses, liabilities and expenses (including legal fees) arising out of:

1. Your misuse of the Website or services;
2. Your breach of these Terms or any applicable Service Agreement;
3. Your violation of OEM license terms or applicable laws;
4. Any third-party claim arising from your data, content or instructions.

 

16. Term & Termination

1. Website use – Your permission to use the Website continues until terminated by either party. We may suspend or terminate access at any time if we reasonably believe you have breached these Terms or applicable law.
2. Service engagements – The term, renewal, and termination rights for services will be set out in the relevant Service Agreement or SOW and may include:
   
   • Fixed term or subscription term
   • Automatic renewals unless notice is given
   • Termination for convenience (with notice period)
   • Termination for cause (material breach, non-payment, legal non-compliance, etc.)
3. Upon termination or expiry:
   
   • You must pay all amounts due for services delivered up to the effective date of termination.
   • Any ongoing access to managed services, portals or dashboards may be disabled.
   • Return or deletion of data will occur as stated in the Service Agreement or as required by law.

 

17. Force Majeure

Neither party will be liable for failure or delay in performance (other than payment obligations) due to events beyond its reasonable control, including natural disasters, war, civil unrest, strikes, power failures, network or telecom outages, large-scale cyberattacks, government actions or pandemics.

 

18. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the “Last updated” date at the top. Continued use of the Website or services after changes become effective constitutes your acceptance of the revised Terms.

 

19. Governing Law & Dispute Resolution

These Terms are governed by the laws of India. Subject to any mandatory arbitration or dispute resolution mechanism agreed in a Service Agreement, the courts in Bengaluru, Karnataka, India shall have exclusive jurisdiction over all disputes arising out of or relating to these Terms or the services.

 

20. Contact

For any questions or concerns regarding these Terms or Pirlanta’s services, you can contact:

Pirlanta IT Solutions Private Limited
Pirlanta IT Solutions Pvt. Ltd. #6B,
1st Cross, Vinayaka Nagar,
J. P. Nagar, 5th Phase,
Bengaluru – 560078

Email: secure@pirlanta.in
Phone: +91 94296 93558‬